Privacy Statement - Walibi Holland

Personal data

Personal data protection policy

Personal data collected on this website is processed in order to:

Process your admission tickets, subscriptions or services. This processing is necessary for the performance of the agreement between Walibi Holland and you when you order an admission ticket, subscription or service.
Responding to your requests for information, comments and complaints that you send to Walibi Holland bv. This processing is based on your consent.
To send you commercial offers, newsletters, invitations to participate in contests or competitions and satisfaction surveys. This processing is based, when it concerns messages sent by Walibi Holland, on the legitimate interest of Walibi Holland to develop its business (if the email address to which those messages are sent has been given in the context of an order) or on your consent (if the email address has not been given in the context of an order); and, when it concerns messages sent by Walibi Holland's partners, on your consent
Analyze your candidature if you apply for a position at Walibi Holland. This processing is based on your consent.
To perform statistical analysis on geographical origin (based on zip code and country) and age category (based on year of birth). This processing is based on Walibi Holland's legitimate interest in developing its business.

Social networks:

The features and services of the social networks with which you may interact from this site, or from our official pages on the networks (e.g. Facebook, Instagram, Twitter, LinkedIn, YouTube, TikTok), are governed by the privacy policies of the latter. We invite you to consult these policies to obtain information on your rights and to know the options of parameter setting. When you use these services, we may also use the personal data that you have provided to us. The processing of this data is carried out for the same purposes and under the same conditions as those defined on this page.

The information in all fields, except those indicated as optional, is necessary to enable Walibi Holland to carry out the processing operations mentioned below.

The processing is carried out under the responsibility of Walibi Holland, represented by Mascha van Till acting in her capacity as General Director, who has appointed a Personal Data Protection Officer, whose particulars are the following: Data Protection, Spijkweg 30, 8256 RJ Biddinghuizen, +31 321 32 99 99, privacy@walibiholland.nl .

The data collected is intended for Walibi Holland and all service providers whose intervention is necessary to carry out the above-mentioned processings (operation and maintenance of the website, audience analysis, payment and supply of your orders, prospection, etc.).

This data is transferred to the USA. You can obtain further information on these transfers and the guarantees that apply to them from Walibi Holland.

Walibi Holland to use the personal data only for the time necessary to achieve the purposes described above. The data collected are kept for the following periods of time:

Data collected to process your order for products or services: for the time necessary to process your order and to comply with the legal obligations imposed on Walibi Holland. The number and expiry date of your credit card are kept in any case for fifteen months after the last debit date as proof in the event of a dispute about the transaction. The cryptogram is not kept beyond the transaction.
Data collected to send you commercial offers, newsletters, invitations to participate in games or contests, as well as satisfaction surveys: for five years from the date of collection; At the end of this period, this data is kept for a further five years if you agree to continue to receive commercial offers, newsletters, invitations to participate in games or contests, as well as satisfaction surveys;
Data collected to analyse your application if you apply for a position at Walibi Holland: for the time necessary to analyse your application; in the event of recruitment, for the duration of your employment contract with Walibi Holland, subject to the obligation to keep this data for a longer period.
Gegevens verzameld om uw kandidatuur te analyseren indien u solliciteert voor een functie bij Walibi Holland: voor de duur die nodig is om uw sollicitatie te analyseren; in geval van aanwerving: voor de duur van uw arbeidscontract met Walibi Holland, onder voorbehoud van de verplichting om deze gegevens voor een langere periode te bewaren.
Data collected for statistical analysis of geographical origin: for three years from the date of collection

In order to preserve the confidentiality and security of your personal data and in particular to protect them against unlawful or accidental destruction, accidental loss or alteration, or unauthorised disclosure or access, we take appropriate technical and organisational measures, in accordance with applicable legal provisions. To this end, we have implemented technical measures (such as firewalls) and organisational measures (such as a login/password system, physical protection measures, etc.).

You have the right to access, correct or delete your personal data, transfer them or cause them to be transferred to a third party, obtain a restriction on processing or oppose such processing. We will comply with your request subject to compliance with our legal obligations.

With regard to processing operations based on consent, you have the right to withdraw consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing carried out before it was withdrawn.

You can exercise these rights:

By post at the following address: Walibi Holland, Data Protection, Spijkweg 30 , 8256 RJ Biddinghuizen; or

By e-mail at the following address: privacy@walibiholland.nl
By completing the form on this page

In order to ensure the confidentiality and protection of your personal data, we reserve the right to ask you for proof of identity before responding to your request. You may be asked to produce an identity document bearing your date and place of birth and your signature.

Park ban

In case we impose a park ban in accordance with our park regulations and procedures, we will keep a record of your name, photo and personal information so that we can keep track of people who are no longer allowed to enter the park. Processing this data is strictly necessary because we cannot adequately secure our park and keep our visitors safe without this data. We will delete this data once the park ban expires.

Finally, you have the right to submit a complaint to the DPA if you believe that your rights are not being respected. The contact details for the DPA are as follows:

Data Protection Authority
Postbus 93374
2509 AJ Den Haag
Netherlands
Tel.: +31 70 888 85 00
Fax: +31 70 888 85 01